Target Market Determination

Target Market Determination (TMD) Product: Credit Cards Made by

Credit Union SA Ltd ABN 36 087 651 232 AFSL/Australian Credit Licence 241066

Effective date

23 July 2025

Last review date

15 July 2025

Version Number

4.0

Ceased date

In use

Target Market a) Product description (including key attributes) Members in the target market for these products are members (current or future) who wish to make purchases and payments on credit by using a card linked to a credit facility and who want a credit card for their everyday spending or for large purchases with the flexibility to manage their monthly budgets. They want a product with the following key attributes listed below: •

Facility can be accessed using the card anywhere including retailers who accept Visa purchases and from ATMs.

•

Card can be attached to digital wallet and payments can be made in this way.

•

Ability to make balance transfers.

•

0% introductory rate on balance transfers for 6 months.

•

Up to 55 days interest free on purchases.

Members in the target market for our Education Community Credit Card are members (current or future) who are part of the education community, students carrying out studies in education and their immediate family members (parents, children, grandparents, grandchildren, siblings and partners only). Members in the target market for our Workplace Benefits Card are members (current or future) who are current employees of SA Power Networks. Education Community and Workplace Banking Benefits members may be eligible for additional and exclusive benefits offered by Credit Union SA. Please visit these pages on our website for more information: Knowledge Counts Workplace Banking Benefits

b) The likely objectives and needs of members in the target market for these products are consistent with the product attributes, as detailed below: Objectives & Needs

Product Attributes

Wish to make purchases and payments on credit by using a card linked to a credit facility.

Credit Cards products design to provide a convenient and secure way to make purchases and payments on credit, linked to an approved credit facility.

Wish to use the card for their everyday spending and larger purchases for their household.

Flexibility for all types of spending, from everyday purchases to larger household expenses, with ease of use and widespread acceptance.

Wish to use the card to manage their monthly budget.

Detailed statements available for members allowing them to set spending limits, track expenses, and effectively manage their budgets.

Access to interest free days on purchases

Up to 55 days interest free on purchases.

Access to spend and security controls

Temporarily lock your card if you misplace it or block international and online transactions whenever you need to. Limit offering extra control and customisation (e.g. set spending caps or transaction limits, block ATM cash advance).

c) The financial situation of the target market are members who:

e) Other information:

• •

Personal Loan and Visa Credit Card Interest Rates relating to this product:

Meet Credit Union SA’s lending criteria. Are financially able to pay the credit funds borrowed.

Download

d) These products have not been designed for members who: • • •

Do not want to make purchases on credit and potentially pay interest. Want a card with rewards points. Do not meet Credit Union SA’s lending criteria.

Lending Fees and Charges relating to this product: Download

This TMD does not replace the product terms and conditions and members (future or current) should refer to these before purchasing a product. Visa Credit Card Terms and Conditions relating to this product: Download

Credit Union SA Ltd • ABN 36 087 651 232 • AFSL/Australian Credit Licence Number 241066 • 400 King William Street Adelaide SA 5000

Online FRM_T010 20250723

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Distribution Conditions Product to which this TMD applies may be distributed through any of the following means: Distribution Channels

Conditions that make product distribution through the channel appropriate

Online through our digital channels

• This channel requires individuals to complete information about their personal and financial situation and is more accessible for individuals unable to complete an application in person. • Some knowledge of the process and information required is needed by the member who access the product via this channel. • Applications are reviewed to ensure the product is appropriate for applicants.

In our branch

• Members/future members are able to discuss suitability for products with an accredited Credit Union SA staff member who understands and is trained in the process. • Credit Union SA requires staff members to follow the legislative framework relevant to their actions.

Via our Member Contact Centre

• Members/future members are able to discuss suitability for products with an accredited Credit Union SA staff member who understands and is trained in the process. • Credit Union SA requires staff members to follow the legislative framework relevant to their actions. • This channel is more accessible for members/future members who are unable to apply in person.

Through third-party distributors such as Loan Brokers

• Members/future members are able to discuss suitability for products with a Mortgage Broker (third-party distributor) who is accredited to distribute Credit Union SA home loans. • Credit Union SA requires Brokers to act in best interest of their applicants to ensure products are suited to the member/future members objectives.

Review Triggers The following review triggers apply for these products: • There are significant dealings in the products that are not consistent with this TMD • Material changes to the regulatory environment. • Material changes to the product terms and conditions, other than changes to interest rates and consequential changes to repayments, or material changes to distribution. • More than 10% of members holding the products complains in any 6-monthly period claiming that the products, or their features, did not satisfy the member’s needs.

Review Period We will review this TMD at least every 12 months.

Information Reporting The below sets out the information Credit Union SA requires to be reported to us related to the products by persons who engage in the distribution of the products. Unless otherwise stated, the first reporting period commences on the date this TMD is made. Each subsequent reporting period begins on the day following the end of the prior reporting period. Credit Union SA or distributors of Credit Union SA products will report on the following: •

The number of complaints received in relation to the products during the reporting period (which may be 0) every 6 months.

•

Complaints about the products escalated to the Australian Financial Complaints Authority (AFCA) status (‘Yes’ or ‘No’), if applicable every 6 months.

•

Complaint details (date the Distributor first received the complaint, substance of complaint and general feedback relating to the products and their performance) every 6 months.

Significant dealing(s) including date and description of the significant dealing (as soon as practicable or in any case within 10 business days).

Appendix This TMD applies to the following products: •

Visa Credit Card

•

Education Community Credit Card

•

Workplace Benefits Credit Card

Credit Union SA Ltd • ABN 36 087 651 232 • AFSL/Australian Credit Licence Number 241066 • 400 King William Street Adelaide SA 5000

Online FRM_T010 20250723

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